eCitizen Services

About this service

The eCitizen platform centralises Kenyan government services: business registration, passport applications, land searches, NTSA services, permits, licences and much more. Many citizens lose time or abandon applications because the platform is unfamiliar. TeamTech Enterprises helps you create and verify your eCitizen account, find the right service, complete applications correctly and track progress — so government processes stop being stressful.

What you gain

• eCitizen account creation and verification support
• Help finding the correct service among hundreds available
• Accurate form completion for faster processing
• Assistance with payments through official channels
• Progress tracking until your service is delivered

What you need to provide

Requirements differ for each customer. Items marked as legal or platform rules come from authorities such as KRA, NTSA or eCitizen — not from TeamTech. Items marked as operational are what we need from you to do the work.

• Legal / official requirement

  National ID or passport — the account must belong to you.

• What you provide to TeamTech

  Phone number and email for account registration and OTP verification.

• What you provide to TeamTech

  Any service-specific documents (logbook, business details, application forms, etc.).

• Government / platform rule

  You must enter your own passwords, PINs and one-time codes — we never ask for them.

• Government / platform rule

  eCitizen service fees are statutory and vary by service.

TeamTech never asks for passwords, PINs or one-time authentication codes. You always enter secure credentials yourself.

How the service works

1. 1

   Contact TeamTech and tell us which government service you need.

2. 2

   We confirm whether it is available on eCitizen and what it requires.

3. 3

   You provide identification and service-specific documents.

4. 4

   The application is prepared and you complete secure login steps yourself.

5. 5

   We follow up until the service is processed.

Questions about eCitizen Services

Quick answers to what customers ask most often. If your situation is different, message us and we will explain what applies to you.