Terms of Service

1. About these terms

These terms apply when you request or receive a service from TeamTech Enterprises ("TeamTech", "we", "us"), whether through this website, WhatsApp, phone or in person. By engaging us you agree to these terms. If you do not agree, please do not request our services.

2. Our services

We provide technology, creative, document and business support services as described on this website. Service descriptions are general guidance; the final scope for your job is the one confirmed in your written quotation or chat.

3. Quotations and payment

Prices shown or discussed are quotations, not final invoices, until we confirm the scope with you. We confirm charges before starting work. Any deposit, milestone or payment schedule is agreed in advance. Government and third-party fees (for example eCitizen, KRA, NTSA or BRS charges) are set by those bodies and are separate from our service fee.

4. Government and regulated services

We assist you with applications and filings, but decisions, approvals and turnaround times rest with the relevant authority. We do not guarantee that an application will be approved. You are responsible for the accuracy of the information and documents you provide.

5. Your responsibilities

• Provide accurate information, files, documents and access needed for the job.
• Only share documents you are entitled to use or submit.
• Keep your own passwords, PINs and one-time codes private — we never ask for them.
• Respond to queries and approvals within a reasonable time so deadlines can be met.
• Check deliverables before relying on them for a deadline or official submission.

6. Turnaround and delays

Any timeline we give is an estimate based on the information available at the time. Delays can happen because of incomplete materials, third-party platforms, government processing or circumstances outside our control. We will communicate proactively if a deadline is at risk.

7. Intellectual property

You are responsible for ensuring you have the right to use any content, images, logos or documents you give us. On full payment, you receive the agreed final deliverables for your intended use. We may retain the right to show non-confidential work in our portfolio only where you have given permission.

8. Confidentiality

We treat your documents and information as confidential and use them only to deliver the service you requested, except where disclosure is required by law. Do not send us information you are not authorised to share.

9. Cancellations and refunds

If you cancel before work begins, any refund is agreed based on work already done and costs already committed (for example materials, licences or third-party fees). Once work has been delivered or submitted to an authority, those services are generally non-refundable. Any specific arrangement is confirmed in your quotation.

10. Limitation of liability

We take care in the work we do, but we are not liable for indirect or consequential losses, or for decisions made by third parties or government bodies. Where liability applies, it is limited to the service fee paid for the specific job concerned, to the extent permitted by Kenyan law. Nothing in these terms limits rights that cannot be limited by law.

11. Website content

Information on this website — including service details, requirements and articles — is general guidance and may change. Always confirm current requirements and fees with the relevant authority or with us before acting.

12. Governing law

These terms are governed by the laws of Kenya. Any dispute should first be raised with us so we can try to resolve it directly.

13. Contact

Questions about these terms? Reach us at:

• 0759254798 (Main WhatsApp)
• 0700570533 (Telephone)
• 0704613925 (Telephone)
• WhatsApp: 0759254798

See also our Privacy Policy and Pricing & Quotations pages.